![]() Please note that in order to reactivate a machine you must meet BOTH of the following conditions: Once you select the option to reactivate, it will re-enable that machine assuming you still have activations allowed in your account. ![]() Depending on the size of your account, you are allotted a certain amount of reactivations, which can be found by clicking on Show Deactivations on the screen above. In the event you make a mistake and deactivate the wrong machine, group subscriptions do have the option to reactivate. You should only use the deactivation option if you are taking a computer completely out of circulation, or if you are certain that you will not need Prism on that computer going forward. Deactivation will permanently block your license from running on the machine that has been deactivated. To find the Machine ID for a specific computer, go to the About Prism menu in Prism.Īdditionally, please note that deactivation is permanent and Prism cannot be used as a floating license. An additional activation is not consumed when you reinstall the license on a computer that has already been activated under the same license. If you are simply wiping a computer, or the user of the machine is changing, you would not want to deactivate your license from that machine. Please note that activations are linked to the Prism generated Machine ID number that is created for each computer, not the user's name or email address. Once deactivated, an activation will be added back to your "Available Activations" count so that you can install the license onto a replacement computer. Find the machine you wish to deactivate from the list of your active machines and click on the Deactivate button next to that installation. You will see a list of the machines that are currently using activations under your license. Once logged in, click on the Activations tab. You can deactivate a machine via My Account. If you are working remotely and need to re-activate a computer once you return to work, please contact us via for further assistance. To find your Machine ID for a specific computer, in Prism, go to the About Prism menu. An additional activation is not consumed when you reinstall the license on a computer that has already been activated previously under the same license. If you are simply wiping your computer and plan on reinstalling, you would not want to deactivate your license from that machine. In addition, Prism activation is linked to the Prism-generated Machine ID number that is created for each computer, not your name or email address. You should only use the deactivation option if you are permanently replacing your computer, or if you are certain that you will not need Prism on that computer going forward. ![]() Once deactivated, an available activation will be added back to your account so that you can install Prism on a replacement computer.ĭeactivation is permanent and Prism is not a floating license. ![]() Next to the record for the computer you have replaced, click the Deactivate button. Once logged in, scroll to the bottom of the page to see the computer(s) you activated previously. You can deactivate your old computer via your online account page by logging into My Account. You can find additional instructions below depending on your license type.Ī Prism personal license is for one person only, and may not be installed on shared computers. Learn more about activation typesĭepending on whether you have a Personal license or a Group license, you have the ability to permanently deactivate an old computer and free up your license to install Prism on a new machine. This article applies to licenses activated with a Serial Number.
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